buyers: first, the message Reply failure to respond in a timely manner please do not worry, this is not run away from your problems or pro-we do not pay attention to Oh, just not in front of the computer or are in the process of back other people39;s message the impatient pro can directly call our Phone: 15366906813 in case of line is busy or no answer, please don39;t be impatient, wait dial Secondly, concerning the baby color and size baby Color: our website sells products are taken in kind, because each batch of materials of the different of, some color difference is normal Each display chromatic aberration and camera generated by the color difference, do not belong to the replacement service Remind of Yan color demanding buyers, all in order to prevail in kind. Because of the size, color, and exchange exchange freight themselves Baby size: plush toys normal operation is based on the product of the full-length calculated by each method is different from the so plush toy products exist 3CM about error, which is the normal range. Three, delivery time because every day shipments large logistics colleagues than hard every half past four ex-pats the day can basically issued corporate event or holidays except half past four, taken right after the order might be next day delivery Oh, please understanding Fourth, on the postage and courier logistics company information shipping postage: Dear friends don39;t be System Estimation of high postage intimidated by Oh, due to the weight of goods is not uniform, after I submitted the freight will be normal appears relatively more Please take the postage disagree, contact our customer service, help you revise the correct shipping your personal Apple ID as a contributor to a course, you re-pay Regarding the Courier: normal Jiangsu, Zhejiang and Shanghai, Anhui region default Shentong Express in other regions: usu Express, hand, EMS express delivery and economy Express, pro if you have other requirements, please contact Customer Service instructions Five, transport problems this shop is under an obligation to provide buyers with express process information, but cannot assume the Express of responsibility Express deliver is not this shop management, transit of exceptional circumstances and slow are beyond our control, it was to be hoped that the pro understood that if what seems to be the problem you will be so good as to draw on customer service, we will as soon as possible to help parents solve. In addition, the express delivery of uneven quality of personnel, such as the case of attitude poor, poor service of the staff, parents can choose express company complaints. Sign the package before check package is whether transport damage or man-made damage, can contact us, we will to express claim. Six, on evaluation and suggestion we attach great importance to the parents of the evaluation and shopping experience, parents who are not satisfied with any of the can tell us directly, we will actively improve and good service pro; Pro if you feel this store products and satisfied with the service, please talk with your friends, we cherish and every parents of fate. I hope we can give parents provide not only high-quality products, and many more of the switch was that we were receiving a high volume of services and enthusiasm To conclude, I wish every pro cheng xing er lai satisfied back Thank you for your lightPresence and support