Neck and Shoulder Heating Pad - Fast heats up in 1 minute, delivers gentle and direct heat to relieve neck, shoulder and upper back pain, soreness, cramps or tension 2.5lb Weighted Design - LitBear weighted heating pads are filled with micro glass beads flax seeds on shoulders, staying in place, providing targeted thermal therapy and soothing discomfort more effectively XL Size Unique in Shape - neck shoulder heating pad, contoured with adjustable high collar, long waist straps and loose fit around neck with 2 snaps, helps wrap snugly and fit most people better Easy to Use - User friendly controller with 6 heat settings up to 140F and 4 timers up to 2 hours with automatic shut-off to prevent overheating, just plug in and customize easily the warmth you want at any time UL and FCC Certificated - Double-sided plush flannel, super soft to touch. Built in 2-layer temperature-sensitive heating coil with wave-shaped fixation, not easy to shift off. Ideal as a warm gift for your families and friends Washing Instructions - Hand wash only, do not dry clean, air dry completey after washing. If you have any problems, please feel free to contact LitBear. We will refund or send you a replacement (no need to return)