Product Description 1 Wireless CarPlay 2 Navigation 3 Music 4 Messages 5 Telephone FAQ Why does it keep getting disconnected? Wireless carplay adapters rely on your phone's WiFi connection to work. Connection loss is usually caused by WiFi interference. Turn off all other wireless devices in the car and try again. Can't find your Bluetooth or WiFi adapter? Make sure the wireless CarPaly adapter is powered on and Bluetooth is turned on. Bluetooth plays the role of pairing in the work of the dongle. Once pairing is complete, only wifi is required to continue working. Unable to reconnect automatically? 1). On some cars, we need to select "Auto-connect" in the CarPlay settings to use the adapter's auto-connect feature. 2). Try upgrading the firmware. When playing a video on your phone, the audio and video are out of sync? Even with original wireless CarPlay in the car, audio lag occurs when watching videos. Because video transcoding is more complex and takes longer to process than audio. This is a normal issue with wireless CarPlay, not the adapter. Can the adapter pair with multiple phones? The carplay wireless adapter can pair with multiple phones, but can only connect to one device at a time. If you want to pair with a new iPhone, please cancel the current connection first.