PRODUCT DESCRIPTION: 1. Model: EleksLaser-A3 pro2.Material: aluminum profile and acrylic3. Packing size: 58x40x14cm / 22.83x15.75x5.51 inches (length * width * height) 4. Assembled product size: 60x46x18cm / 23.62x18.11x7.09 inches (length * width * height) 5.Package weight: 4.60 kg6. Qualification certification: CE, FCC, FDA (if necessary, please contact us) technical parameter1.Control panel: EleksMana SE2.Communication port: micro USB3. Laser quick replacement: support4. Stepping motor: 42H34S-1304A5. Adapter plug: 2-pin American plug6.Power input: AC100-240V7. Working voltage: DC 12V8.Working current: DC 2. 5A9. System support: Win XP / 7/8/1010. Engraving mode: photo, text, scan, outline, pixel laser engraving11. Supported formats: jpg, bmp, svg, G code12. Control software system: EleksCAM, T2-Laser, GrblController, LiteFire, Laser GRBL, etc. (Do not use Benbox) 13.Engraving accuracy: 0.01 mm14. Engraving area: 30x40cm / 11.81 x 15.75inch (maximum) 15. Height limit of engraved objects: unlimited16. Function: With low-light positioning and free positioning functions, it is very suitable for amateur laser engraving. 17. Features: 30X38cm super large engraving area, gantry shape design, no engraving height limit. 18. Three stepper motor drivers provide faster moving speed. 19.2500mW violet laser module, with heat sink, high laser engraving ability, long-term use. 20. Can easily print any picture prompt: 1. What software can support the machine? And what image format? Engraving mode? Supported software: EleksCam, T2-Laser, GrblController, LiteFire, Laser GRBL, etc. Supported image formats: jpg, bmp, svg, G code Supported engraving modes: photo, text, scan, outline, pixel laser engraving 2. What system can EleksCAM support? PC Windows XP/7/8/10, laptop computers are also available. 3. My laser is not working, what should I do? If the machine does not work, it may be because : Wiring error. Please check the connection as shown in the picture. Your computer does not support the software. Please use Win XP 7/8/10 to check. Software failure. Please check if the wiring is correct. Then check your data settings. The kit lacks some accessories. Please compare with the instructions and let us know, once you send us an email, we will fix it. The laser module/drive board/power supply is damaged. Please check which part is the main issue and send us a video to prove it. Or, you can send us videos about your software settings, working lasers and driver boards. We will analyze it and provide you with a solution. 4: My software shows: no data, what should I do? There may be two reasons. You have not opened the administrator privilege to run the software. Please try this. Your computer architecture is incomplete: check whether it is VC and. Net and DirectX have been installed, and the fault must be closed. 5. Can I adjust the laser power or the adjustable laser power? Our new Mana SE controller board can regulate the power supply. Please download our EleksCAM software. 6. Can I upgrade a higher power laser module myself? Can I extend the rail frame? Yes, you can. The DC12V laser module can be installed on this machine. Red is positive. You can also extend the frame yourself, but we do not provide slide rails. caution. 7. When I click the arrow to control the motor, it works. However, when I started using it with EleksCAM software, it did not move. what should I do? EleksCAM can be moved by hand, but cannot be moved when focusing. The detector is the region and language in the system control panel. Please set the format to English and United States, and then you are good to go. The detailed information is shown in the Wiki link above. 8. If my laser is broken, I may find the reason (or I can't find it). what should I do? Find the reason: take a video to prove that the part is damaged, and then send it to us. We will provide you a solution based on your video. The reason cannot be found: first check question 4. If the problem cannot be solved, the video should include software settings, detailed information about damaged parts, and booting the machine. We will resolve it as soon as possible.