Qestion 1:I didn't recieve order,what should I do? Answer 1:we ship all order,shipping time about 2 weeks,if still not recieve pacakge or no tracking information,please contact seller,we will help you. Q:EMS foot massager not work,what should I do? A:Firstly,check whether charge,when you charge,red light on,red light off when charge complete;Second,put your feet on pad,take off socks,turn on host and remote control,adjust mode and level(refer to "how to use"),if light on but not feel anything,you can test to wet your feet,it will work;if still not work,please contact seller,we will help you,we accept resend or refund. How to use? 1.Press the host (+) to power on,2.Press (M) to select mode,3.(+) increase, (-) decrease massage intensity4.Press (-) to power off when the number is less than 0,5.Keep pressing the (M) button on the "remote control" to turn off.--------------------note--------------------it will show Red Led when is charging.Fully charged in 30 minutes,it can be used for 3-4 hoursThe working time is 15 mintes and automatic stop. Type A Features 1.Wireless foot massage pad, soft and skin-friendly, breathable, non-slip, friction-resistant, easy to clean, giving you a more comfortable massage experience. Features 2.EMS pulse massage can effectively eliminate leg edema and fat, improve leg muscle development and stiffness symptoms, and shape beautiful legs. Features 3.8 massage modes, 19 levels of intensity adjustment, you can freely adjust and choose the mode and intensity that best suits you. Features 4.15-minute timer function: automatic timing, don't worry about using too long or too short; use 15 minutes a day to let you say goodbye to elephant legs.